Shipping & Delivery

Shipping & Delivery Policy

Thank you for shopping with us! Each piece is made with care and prepared especially for you. Please review our shipping information below before placing your order.

Processing Time

Because our products are made to order, please allow 2–7 business days for your order to be processed and prepared for shipment.

During holidays, launches, and other busy periods, processing times may be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Estimated delivery times begin once your order has been shipped:

Canada: approximately 3–8 business days
United States: approximately 3–8 business days
International: approximately 5–15 business days

Please note that these are estimated delivery times, not guaranteed delivery dates. Shipping times may vary depending on your location, carrier delays, weather, customs, holidays, or other circumstances outside our control.

Shipping Costs

Shipping rates are calculated at checkout based on your delivery address, selected shipping method, and order size.

From time to time, we may offer free shipping promotions. Any applicable promotion will be clearly stated on our website.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, if tracking is available.

Please allow up to 48 hours for tracking information to update after your shipping confirmation has been sent.

Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package appears to be delayed, please check the tracking information first. If your package has been marked as delivered but you cannot locate it, please contact the shipping carrier.

If you believe your package has been lost, please contact us at hugsberryco@gmail.com, and we will do our best to assist you.

International Orders & Customs

International customers may be responsible for customs duties, taxes, brokerage fees, or other charges imposed by their country.

These fees are not included in the product price or shipping cost unless otherwise stated at checkout.

Any customs-related delays are outside of our control.

Holiday Shipping

During busy holiday periods, order processing and shipping may take longer than usual.

If you are purchasing an item as a gift, we recommend placing your order as early as possible, especially around Christmas, Valentine's Day, Mother's Day, Father's Day, and other major holidays.

We cannot guarantee delivery by a specific holiday unless a guaranteed delivery option is explicitly offered at checkout.