Terms of service

Terms of Service

Last Updated: October 10, 2026

Welcome to Hugsberry! These Terms of Service govern your use of our website and the purchase of products from Hugsberry. By visiting our website or placing an order, you agree to the terms outlined below.

Please read these terms carefully before making a purchase.

1. General Information

Hugsberry is a seasonal clothing brand offering thoughtfully designed apparel inspired by holidays, special occasions, and timeless style.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Hugsberry. The terms “you” and “your” refer to visitors, customers, and users of our website.

We reserve the right to update or modify these terms at any time. Changes will take effect once posted on our website.

2. Products and Descriptions

We strive to display our products as accurately as possible, including their colours, designs, sizing, and descriptions.

Please note that colours may appear slightly different depending on your device's screen settings. Product images are intended to provide a representation of the item, and minor variations may occur.

As our collections are seasonal, certain products may be available for a limited time or may sell out.

We reserve the right to discontinue products, modify product descriptions, or limit quantities available for purchase.

3. Orders and Payments

By placing an order, you confirm that the information provided during checkout is accurate and complete.

All prices are displayed in the currency indicated on our website. Applicable taxes and shipping charges will be displayed at checkout where applicable.

Payment must be successfully processed before an order can be fulfilled.

We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraudulent activity, pricing errors, or product unavailability. If your payment has already been processed for a cancelled order, you will be refunded the amount paid for that order.

4. Shipping and Delivery

We aim to process and fulfill orders as efficiently as possible. Delivery times are estimates and may vary depending on your location, shipping provider, production timelines, and circumstances beyond our control.

As some of our products may be made to order, production and shipping times may differ from those of ready-to-ship products.

Once an order has been shipped, tracking information may be provided where available.

Hugsberry is not responsible for delays caused by shipping carriers, customs processing, severe weather, or other circumstances outside our reasonable control.

Please ensure that your shipping address is correct before completing your purchase.

For additional information, please refer to our Shipping & Delivery Policy.

5. Returns, Exchanges, and Refunds

We want you to love your Hugsberry purchase. Please review our Returns & Exchanges Policy before placing an order, as certain products may be subject to specific return or exchange conditions.

If you receive an incorrect, damaged, or defective item, please contact us with your order details and supporting photographs so we can review the issue.

Nothing in these terms limits any rights you may have under applicable consumer protection laws.

For complete details regarding eligibility, time limits, and refund procedures, please consult our Returns & Exchanges Policy.

6. Product Care

To help maintain the quality and appearance of your clothing, please follow the care instructions provided with each product.

Hugsberry is not responsible for damage resulting from improper washing, drying, ironing, storage, or other care practices contrary to the product's instructions.

7. Intellectual Property

All content on the Hugsberry website, including brand names, logos, product designs, graphics, photographs, written content, and website elements, is owned by Hugsberry or used with appropriate authorization, unless otherwise indicated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without prior written permission from the applicable rights holder.

8. Website Use

You agree to use our website only for lawful purposes.

You must not use our website to engage in fraudulent activities, interfere with website functionality, attempt unauthorized access, or violate the rights of others.

We reserve the right to restrict or terminate access to our website if we reasonably believe these terms have been violated.

9. Third-Party Services

Our website may use third-party services, including payment processors, e-commerce platforms, and shipping providers, to support our operations.

These services may be subject to their own terms, conditions, and privacy policies. Hugsberry is not responsible for third-party services to the extent permitted by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, Hugsberry will not be liable for indirect or consequential losses arising from the use of our website or the purchase of our products.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law. These terms do not affect any mandatory consumer rights available to you.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy. We use information as necessary to process orders, provide customer support, and operate our online store, subject to applicable privacy laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

12. Governing Law

These Terms of Service are governed by the laws applicable in the province of Quebec and the applicable laws of Canada, without limiting any mandatory consumer protections that apply to your purchase.